FAQ
What is my security code of the credit / debit?
The security code on your credit / debit corresponds to the last 3 digits on the signature block from the back of your card.
Can I print a copy of my order?
At the end of the buying process appear onscreen proof that you can print or save to your computer. In addition your orders are recorded in your account and in our database, which can always access a voucher.
How long does it take my order?
See the section delivery of this website
Where is my package?
Every shipment that leaves our store is assigned a number to your order. That number will have both the proof of your order and invoice our website, entering into “My Account” which are recorded all your orders.
In turn, with that number you can contact the carrier or simply enter their website with the tracking number you have provided.
What if I want it delivered to another address?
During the checkout process you can choose the recipient’s address, so if you want to change or simply an unexpected bonus all you have to do is change the shipping address when you the option appears.
What gives me the assurance zapatosconflamenco.com online store?
The quality of our products is fully guaranteed. In Begoña Cervera do rigorous quality controls both in our manufacturing processes and materials used in our products.
If you have any queries please contact our service “Customer”. Your request will be resolved with the minimum of delay.
Can I change the information in my profile?
Profile data can be modified and updated at any time. You must get into “My account” once in “My Profile” correct the information and make changes to confirm click “OK”.
Did you forget your password?
You must go in “My Account” and click the “Forgot your password”. Enter the e-mail you registered with and click “Continue”. Immediately you will receive an email with your password.
Want to know if your order has been fully realized?
Immediately after you have made the payment, if your order has been recorded correctly you will receive an email confirmation of your order.
Want to know how to receive your order?
As soon as your order leaves our warehouse you will receive an email notificándotelo.
How I can make sure I made my purchase?
Once you have placed your order, you will receive a confirmation email. Otherwise recibieras, please contact our customer service.
What should I do if I receive a faulty item?
Consultation Delivery section.
What should I do if I receive the wrong item?
Consultation Delivery section.
Can I delete an item from my order?
Yes. From “My Account” you can remove items you do not always want and when you have not finalized the order, otherwise contact us.
Can I change my order once completed?
If you have confirmed your order, you can contact us if the package has not left our warehouse still time to change it.
Can I cancel my order?
You have within 24h hours to cancel your order. In the event that your order has been processed, you will contact us because in that period of time the package may have left our warehouse.
Is it possible to receive information in my email with the latest news and offers?
Yes. You simply have to subscribe to the newsletter and receive the latest information, events, etc.
Can I unsubscribe the Newsletter?
When you receive your Newsletter, at the bottom is a link to click to be able to give low. For continue receiving contact us and we will withdraw manually.